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General Terms of Sale (GTS)

General Terms of Use (GTU)

ARTICLE 1: PURPOSE AND OVERVIEW

These general terms and conditions of sale govern the contractual relationship between XY Genetic Longevity, operating under the brand CLICHÉ, the website www.clichefrenchriviera.com, and its customers. Any order validated by the consumer implies the unconditional acceptance of these terms and conditions. These conditions apply exclusively to remote sales conducted via the website www.clichefrenchriviera.com. They may be modified by XY Genetic Longevity for the CLICHÉ brand. In such cases, the applicable terms will be those in effect on the website at the time the consumer confirms their order.

For any questions, please contact us at +33 6 72 06 78 02.

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ARTICLE 2: CONTRACTUAL INFORMATION

In accordance with the provisions of the Consumer Code, the CLICHÉ website operated by XY Genetic Longevity provides the following information:

  • A legal notice enabling precise identification of the CLICHÉ sublingual oils.

  • A presentation of the essential characteristics of the sublingual oils offered.

  • Prices in euros, inclusive of all taxes and charges, including delivery costs.

  • Details of payment, delivery, or execution fees.

  • The validity of the offer and its price.

  • Information about the right of withdrawal.

All information on the website clichefrenchriviera.com is presented in French.

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ARTICLE 3: PRODUCTS

a. Prices

The prices of our products on the website are indicated in euros, inclusive of all taxes and delivery charges. Prices apply at the time the consumer confirms their order (subject to availability). Prices are subject to French VAT, and any changes to the applicable VAT rate will automatically affect the product prices on the website from the date stipulated by the relevant decree. CLICHÉ reserves the right to modify product prices at any time. However, products will be billed based on the rates in effect at the time of the customer's order.

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b. Availability

CLICHÉ's offers are valid only while stocks last. In the event of unavailability, and in accordance with Article L121-20-3 of the Consumer Code, you will be informed by email or phone about any out-of-stock items. The buyer then has 72 business hours to request the cancellation, refund of payments, or exchange of their order within the limit of an equivalent total price. If no response is received within this time, the available items in your order will be shipped, and only those items will be billed. Out-of-stock items will be refunded in the form of credit or bank transfer upon request.

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c. Product Conformity

The products offered comply with French laws and applicable standards. In accordance with Article L111-1 of the Consumer Code, consumers have the opportunity to review the essential characteristics of the products they wish to purchase before placing a final order.

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ARTICLE 4: ORDERING

a. Placing an Order

These general terms and conditions of sale take effect upon the signing of the order form on our website www.clichefrenchriviera.com. In accordance with the LCEN law of June 21, 2004, you can review the details and total price of your order before confirming it to express your acceptance. CLICHÉ will acknowledge receipt of your order electronically without delay.

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b. Transfer of Ownership

XY Genetic Longevity retains full ownership of the products sold until full payment of all sums due by the consumer, including taxes and fees. Ownership transfer of a purchased item to a third party will not be covered by CLICHÉ. Only the original buyer of the item may benefit from these terms and conditions.

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c. Proof of Transaction

Order forms and invoices will be archived on a reliable and durable medium that can be legally produced as proof.

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d. Use of Customer Data

XY Genetic Longevity for the CLICHÉ brand does not disclose customer information to third parties. Information is shared solely for the proper delivery of your order with the carrier, without allowing its use for any purpose other than delivery. We do not sell or transmit customer personal data to any third party.

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e. Liability

XY Genetic Longevity for the CLICHÉ brand assumes no liability for indirect damages, including lost profits, missed opportunities, or damages arising from the purchase of products. XY Genetic Longevity for the CLICHÉ brand cannot be held responsible for contract non-fulfillment in the event of stock shortages, product unavailability, force majeure, disruptions, partial or total strikes (including postal and transportation services), floods, or fires.

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ARTICLE 5: RIGHT OF WITHDRAWAL & GUARANTEES​

a. Right of Withdrawal

You have the right to withdraw from this contract without providing a reason within 14 days. The withdrawal period expires 14 days after you, or a third party other than the carrier designated by you, takes physical possession of the last item.

To exercise the right of withdrawal, you must notify us of your decision using an unambiguous statement (e.g., a letter sent by post, fax, or email).

You must return the product without undue delay and no later than 14 days after notifying us of your withdrawal decision. Products must be returned in their original packaging, unused, and in new condition.

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b. Effects of Withdrawal

Upon withdrawal, we will refund all amounts received corresponding to the returned products. Refunds will be processed using the same payment method used for the initial transaction unless otherwise agreed. Products must be returned with a tracking number and without undue delay.

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c. Legal Warranty of Hidden Defects

You benefit from the legal warranty against hidden defects in accordance with Articles L211-4, L211-5, and L211-12 of the Consumer Code and Article 1641 of the Civil Code.

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d. Refund of Shipping and Return Costs

Shipping and return costs will be refunded if the issue originates from our services (damaged product, incorrect item). Otherwise, return costs are the responsibility of the customer.

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